Payment Policy
Secure Online Payments
At Harvey & Matilda Canberra, we take the security of your personal and payment information seriously.
Our website uses Secure Sockets Layer (SSL) technology to help protect sensitive information transmitted during your shopping experience. SSL encrypts information such as payment and personal details while they are being transferred between your device and our website.
When you visit our website, you may see a padlock symbol in your browser's address bar and an HTTPS connection. These indicate that your connection to our website is encrypted.
While we take reasonable steps to protect your information, no online transmission or electronic storage system can be guaranteed to be completely secure.
Payment Methods
We currently accept the following payment methods, subject to availability at checkout:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
All prices displayed on our website are shown in Australian Dollars (AUD) unless otherwise stated.
For further information about delivery, please refer to our Shipping Policy.
PCI Compliance
Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to help protect payment card information and reduce the risk of unauthorised access and payment card fraud.
Payment processing is handled through secure payment providers and Shopify's payment infrastructure where applicable. We do not directly store your complete payment card details on our own systems.
Your Payment Information
When you make a purchase through our website, your full payment card number is not accessible to us.
Depending on the payment method used, we may only receive limited payment-related information, such as the payment method, transaction status and, where applicable, the last four digits of a payment card.
Your payment information is processed through the relevant secure payment provider.
Protecting Your Personal Information
We understand how important your personal information is.
We do not sell your personal information. Information may be shared with trusted service providers where necessary to process payments, fulfil orders, provide customer support, arrange delivery, maintain our website or otherwise provide our Services, in accordance with our Privacy Policy and applicable law.
For more information about how we collect, use and protect your personal information, please review our Privacy Policy.
Contact Information
Store Name: Harvey & Matilda Canberra
Company Name: SVB Ecom
Company Address: van Rosenburgweg 270, 6537TM Nijmegen, Netherlands
Warehouse Address: 169 Australis Drive, Derrimut VIC 3030, Australia
Company Number: 98853740
Phone: +61 468 147 601
Email: harveymatildacanberra@outlook.com
Opening Hours (AEST):
Monday to Friday | 09:00 – 17:00
Weekends | 10:00 – 16:00
We aim to respond to customer enquiries within 24 hours.