Privacy Policy

Harvey & Matilda Canberra, operated by SVB Ecom, operates this online store and website, including all related information, content, features, tools, products and services provided through the website (collectively, the “Services”).

Our store is powered by Shopify, which provides the technology that allows us to operate our online store and provide our Services to you.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, use our Services, place an order, make a purchase or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is intended to operate consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies you or could reasonably be used to identify you.

Depending on how you interact with our Services, we may collect the following types of information:

Contact information, such as your name, email address, phone number, billing address and delivery address.
Payment information, such as payment method, transaction details and payment confirmation. Payment card information may be processed by our payment providers.
Account information, including login details, account preferences and settings where an account is created.
Order and transaction information, including products you view, purchase, return, exchange or cancel, as well as your order history.
Communications, including information you provide when contacting our customer support team or communicating with us.
Device information, including your IP address, browser type, device type, operating system and other technical identifiers.
Website usage information, including how you interact with and navigate our website, pages visited and other activity associated with your use of our Services.

We may also collect information generated from or reasonably inferred from the information described above where permitted by applicable law.

How We Collect Personal Information

We may obtain personal information from several sources, including:

Directly from you, such as when you create an account, place an order, subscribe to marketing communications, contact us or otherwise provide information to us.
Automatically, when you browse or interact with our website through cookies, pixels and similar technologies.
From service providers, such as payment processors, delivery providers, analytics providers, hosting providers and other businesses that assist us in operating our Services.
From Shopify and other business partners or third parties, where information is provided to us in accordance with applicable privacy laws.

How We Use Personal Information

We may use your personal information for purposes including:

Providing and Improving Our Services

We use information to operate our store and provide our Services, including processing payments, fulfilling orders, arranging delivery, handling returns and exchanges, providing customer support, maintaining accounts and improving your shopping experience.

We may also use information to remember preferences, understand customer behaviour and recommend products that may be relevant to you.

Marketing and Advertising

Where permitted by law and, where required, with your consent, we may use your information to send promotional communications, including email or other marketing messages.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication.

We may also use cookies and similar technologies to help us understand advertising performance and display relevant advertising.

Security and Fraud Prevention

We may use personal information to protect our website, customers and business, including detecting and preventing fraudulent transactions, unauthorised activity, security threats and other potentially harmful or unlawful activity.

Customer Communication

We may use your information to respond to enquiries, provide customer support, communicate about your orders and maintain our relationship with you.

Legal and Regulatory Requirements

We may collect, use or disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, court orders or lawful requests from government authorities.

We may also use information to investigate or enforce breaches of our policies or protect our legal rights.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These third parties may include:

Shopify and Shopify-related service providers.
Payment processors and financial service providers.
Shipping and delivery providers.
IT, hosting and technology providers.
Customer support and communication providers.
Analytics and website service providers.
Advertising and marketing partners.
Professional advisers, where necessary.
Government authorities or law enforcement where required or permitted by law.

We may also disclose information where you have requested or authorised us to do so.

In the event of a business transaction, such as a sale, merger, restructuring or transfer of assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

Shopify

Our online store is hosted and powered by Shopify.

Shopify may collect and process personal information relating to your use of our Services in order to provide, maintain, secure and improve its platform and related services.

Information you provide through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside Australia.

For further information about how Shopify handles personal information, please review the Shopify Privacy Policy.

You can also review Shopify's privacy information and available privacy controls through the Shopify Privacy Portal.

Cookies and Similar Technologies

We may use cookies, pixels and similar technologies to operate our website, remember preferences, understand website traffic and improve our Services.

Some cookies may also be used for analytics, advertising and personalised content.

You can control or disable certain cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Third-Party Websites

Our website may contain links to websites, services or platforms operated by third parties.

If you follow a link to a third-party website, that website will have its own privacy practices and policies. We are not responsible for the privacy, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

Children's Privacy

Our Services are not intended to be directed towards children.

We do not knowingly collect personal information from children where such collection would be unlawful. If you believe that a child has provided us with personal information without appropriate consent, please contact us using the details below so that we can review the situation and take appropriate action where required.

Security of Personal Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our Services, process orders, maintain business records, resolve disputes, comply with legal obligations and protect our legitimate interests.

The length of time information is retained will depend on the type of information and the reason it was collected.

When information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it, where appropriate and permitted by law.

Your Privacy Rights and Choices

Depending on the circumstances and applicable law, you may have rights regarding the personal information we hold about you.

These may include:

Requesting access to personal information we hold about you.
Requesting correction of information that is inaccurate, incomplete or out of date.
Asking questions about how we collect, use or disclose your personal information.
Opting out of certain marketing communications.
Making a privacy complaint if you believe we have not handled your personal information appropriately.

To exercise a privacy right or make an enquiry, please contact us using the details provided below.

We may need to verify your identity before responding to an access or correction request in order to protect your personal information.

We will generally respond to privacy requests within a reasonable period and in accordance with applicable law.

Direct Marketing

Where permitted by applicable law, we may send you marketing communications about products, promotions and offers that may be relevant to you.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Please note that even if you opt out of marketing communications, we may still contact you with important non-promotional information, such as order confirmations, shipping updates, refunds or customer service communications.

Overseas Disclosure of Personal Information

Some of the service providers we use may be located outside Australia, including Shopify and other technology, payment, analytics, advertising and hosting providers.

As a result, your personal information may be stored, processed or accessed outside Australia.

Where required by applicable Australian privacy law, we will take reasonable steps in relation to overseas disclosures and the protection of your personal information.

Privacy Complaints

If you have a concern or complaint about the way we have handled your personal information, please contact us first using the contact details below.

We will review your complaint and respond within a reasonable period in accordance with applicable privacy requirements.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

You can find further information through the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology or legal and regulatory requirements.

When changes are made, we will publish the updated version on our website and update the “Last updated” date shown at the beginning of this policy.

We recommend checking this page periodically for the latest version.

Contact Information

If you have questions, requests or concerns regarding this Privacy Policy or the way we handle personal information, please contact us:

Store Name: Harvey & Matilda Canberra
Company Name: SVB Ecom
Company Address: van Rosenburgweg 270, 6537TM Nijmegen, Netherlands
Warehouse Address: 169 Australis Drive, Derrimut VIC 3030, Australia
Company Number: 98853740
Phone: +61 468 147 601
Email: harveymatildacanberra@outlook.com

Opening Hours (AEST):
Monday to Friday | 09:00 – 17:00
Weekends | 10:00 – 16:00

We aim to respond to enquiries within 24 hours.