Shipping Policy
At Harvey & Matilda Canberra, we are committed to providing our Australian customers with a reliable and straightforward delivery experience. Below you will find important information about how we process and ship your orders.
1. General Shipping Information
We currently ship orders throughout Australia.
Available shipping methods, delivery times and any applicable shipping conditions may vary depending on your location and the products included in your order.
2. Order Processing
Orders are generally processed within 2–3 business days, Monday to Friday, excluding Australian public holidays.
During busy periods, promotional campaigns or seasonal sales, processing may take slightly longer than usual. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.
3. Shipping Costs
Free Shipping – We currently offer free standard shipping on all orders, with no minimum purchase requirement.
4. Estimated Delivery Times
Once your order has been processed, the estimated delivery timeframe is:
- Processing Time: 2–3 business days
- Transit Time: 4–9 business days
- Estimated Total Delivery Time: 6–12 business days
- Order Cutoff Time: 6:00 PM
- Time Zone: Australian Eastern Standard Time (AEST)
Please keep in mind that these delivery times are estimates and are not guaranteed. Delays may occasionally occur due to shipping carrier issues, weather conditions, high order volumes, public holidays or other circumstances outside our reasonable control.
5. Shipping Restrictions
We currently ship to most locations across Australia.
Certain remote areas, restricted locations or addresses that cannot be serviced by our delivery partners may be subject to shipping restrictions.
If your address cannot be serviced, we will contact you using the information provided with your order.
6. Failed Deliveries and Returned Packages
If a delivery cannot be completed due to an incorrect or incomplete address, unsuccessful delivery attempts or another issue outside our control, the package may be returned to the sender.
If this occurs, we will contact you to discuss the available options. Additional shipping costs may apply if a new delivery needs to be arranged due to incorrect address information provided by the customer.
7. Lost or Damaged Packages
If your order arrives damaged or appears to have been lost during transit, please contact us as soon as possible at harveymatildacanberra@outlook.com.
We will work with the relevant delivery provider to investigate the issue and assist you with an appropriate resolution.
Nothing in this Shipping Policy limits any rights or remedies you may have under applicable Australian Consumer Law.
8. Updates to Our Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, business operations or applicable requirements.
The most current version will always be published on this page.
Last updated: 30 August 2026
9. Contact Information
Store Name: Harvey & Matilda Canberra
Company Name: SVB Ecom
Company Address: van Rosenburgweg 270, 6537TM Nijmegen, Netherlands
Warehouse Address: 169 Australis Drive, Derrimut VIC 3030, Australia
Company Number: 98853740
Phone: +61 468 147 601
Email: harveymatildacanberra@outlook.com
Opening Hours (AEST):
Monday to Friday | 09:00 – 17:00
Weekends | 10:00 – 16:00
We aim to respond to customer enquiries within 24 hours.