Returns & Refund Policy
We offer a 30-day return period, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be returned in the same condition in which you received it. Items must be unworn, unused, with their original tags attached and in the original packaging. Proof of purchase or your order details will also be required.
To request a return, please contact us at harveymatildacanberra@outlook.com. Please do not send an item back before your return request has been approved, as unauthorised returns may not be accepted.
Once your return has been approved, we will provide you with the necessary return instructions and details on where to send your package.
If you have any questions regarding returns, you can contact us at harveymatildacanberra@outlook.com.
Damaged, Defective or Incorrect Items
Please check your order as soon as you receive it. If your item arrives damaged, defective, or you have received an incorrect item, contact us as soon as possible so we can assess the issue and work with you towards an appropriate solution.
Non-Returnable Items
Some items may not be eligible for return, including personalised or specially made products, as well as certain personal care or hygiene-related products.
We also cannot accept returns for hazardous materials, flammable liquids or gases.
Sale items and gift cards are also non-returnable.
If you are unsure whether your particular item qualifies for a return, please contact us before sending it back.
Exchanges
If you would like to exchange an item for a different product or size, the quickest option is generally to return the original item first. Once your return has been approved, you can place a new order for the item you would like instead.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If your return is approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at harveymatildacanberra@outlook.com.
Contact Information
Store Name: Harvey & Matilda Canberra
Company Name: SVB Ecom
Company Address: van Rosenburgweg 270, 6537TM Nijmegen, Netherlands
Warehouse Address: 169 Australis Drive, Derrimut VIC 3030, Australia
Company Number: 98853740
Phone: +61 468 147 601
Email: harveymatildacanberra@outlook.com
Opening Hours (AEST):
Monday to Friday | 09:00 – 17:00
Weekends | 10:00 – 16:00
We aim to respond to all enquiries within 24 hours.